FAQ's

1. What materials are your jewelry pieces made of?
Our jewelry is crafted from high-quality materials including Brass. Each product listing includes specific material details.

2. Will the jewelry tarnish or fade?
With proper care, our jewelry is designed to last. We recommend keeping pieces away from water, perfumes, and harsh chemicals to maintain their finish and shine.

3. Do you accept returns or exchanges?
We only accept exchanges or replacements for damaged or missing items, and only if reported within 24 hours of delivery with an unboxing video as proof. No other returns or refunds are accepted. Read our Return & Exchange Policy.

4. Can I cancel my order?
Yes, orders can be cancelled before dispatch. Contact us via WhatsApp at +6390903636 or email support@konnekting.store with your ORDER No. and reason for cancellation. Orders cannot be cancelled once shipped.

5. Do you offer Cash on Delivery (COD)?
No, we currently do not offer COD. All orders must be prepaid.

6. When will I receive my order?
Orders are processed within 1–3 business days and delivered within 3–10 business days, depending on your location.

7. How do I track my order?
You’ll receive a tracking link via email or WhatsApp once your order has been shipped.

8. Do you ship internationally?
No, Please contact us for more details on international shipping options and costs.

9. What should I do if I receive a damaged or missing item?
Please contact us within 24 hours of delivery, along with an unboxing video, so we can arrange a swift exchange or replacement.

10. How do I care for my jewelry?

• Store pieces in a dry place, preferably in the provided box or pouch

• Avoid direct contact with perfumes, lotions, and water

• Clean gently with a soft, dry cloth